Terms & Conditions

By registering below you confirm that you have read and agree to the terms and conditions below

1. All support queries must be submitted via email to support@smsfincubator.com.au or via our support request form.

  • The SMSF Incubator is a community initiative
  • The SMSF Incubator solution does not include phone support.
  • Any Incubator users making support enquiries by phone will be asked to submit their enquiry via email or web form.
  • In addition, users of the SMSF Incubator cannot access phone or email support directly from Class Super.  Any support enquiries made direct to Class Super will be forwarded to the SMSF Incubator support team.
  • Learn about our support service standards here.

2. Class licence and support cannot be split.

3. Class licence is pooled/grouped by SMSF Incubator and has to be paid monthly in arrears.

4. Unused support doesn't carry over each year.

5. Support queries will be referred to the comprehensive Class Super user guide or training modules in the first instance where appropriate.

6. Users of the Incubator service are unable to submit support queries direct to Class Super. All support enquiries need to be submitted to SMSF Incubator as per the above.

7. We can assist with fund transitions at our discretion as part of the on-boarding process. Refer to transition pricing.

8. Tax agent appointed will be your business or a tax agent of your choice.

You must be a registered tax agent to use the SMSF Incubator

9. When a licence and support package is purchased and you’ve been issued with your Class login credentials, you are strongly encouraged to register immediately for the webinar or on-demand training modules provided by Class Super.

You can register via the Class Super website here.

10. All fees must be paid via direct debit from your nominated bank account or credit card and are levied monthly in arrears based on the number of funds you have active on Class for the month.

The following article outlines how we calculate your monthly licence fees: How we calculate monthly Class licence fees.